FAQ


General Questions


Maintenance cost depends on the category, model and warranty terms and period of the product. Free on-site repair service is available for general large appliances during warranty period.

Our Repairs & Customer Service Centre is located at Flat D, 11/F, Mercantile Industrial And Warehouse Building, 16-24 Ta Chuen Ping Street, Kwai Chung.

Mon to Fri 09:00 - 13:00, 14:00 - 18:00

Sat 09:00 - 13:00

(Closed on Sundays and public holidays)

Our Appliances Showrooms are located at various locations in Hong Kong. Please refer to [ Contact Us ] page for details. You can also order Sanki products online through our official E-Store at www.sanki.hk. We regularly throw promotional events and roadshow at different local chain stores, department stores and shopping malls in Hong Kong, Kowloon and New Territories as well as Macau and PRC. Please visit our [ News ] section for details. For information on retail outlets for any specific product, please refer to [Store Locator].

Please take your small appliances to Flat D, 11/F, Mercantile Industrial And Warehouse Building, 16-24 Ta Chuen Ping Street, Kwai Chung. No appointment is needed. As for large appliances, please call +852 24012168 / 3563 6728 or register at http://www.sanki.hk to book an appointment.

You can still enjoy the 1-year warranty as long as you have registered for the service.

Attention: Since the receipt is absent, the 1-year period will be counted starting from the manufacture date as we are unable to trace the date of purchase.

Repairs & Customer Service Centre (Macau)

Address: No.19 Calcada das Verdades, Macau

Tel: +853 2876 7760

Opening Hours: 

Mon to Fri 09:30 - 18:00

Sat 09:30 - 13:00 

(Closed on Sundays and statutory holidays)

Yes, you can still enjoy the repair service. However, repair fees will be charged depending on the circumstances.

From Exit B of Kwai Hing Station, walk towards to the bus termainal. Get off at Ta Chuen Ping Street for bus 43A.

Customers shall choose either return the product in person or by courier service in the first 7 days of purchase. Customers will be responsible for the shipment charges. Maintenance service is free of charge. During the free warranty period (after 7 days of purchase), customers will be responsible for the shipping charges. Maintenance service is free of charge. After the warranty period expires, shipping and maintenance service charge will apply to any repair of products undertaken by Sanki.

Sanki will be responsible for shipment and maintenance service charges in the first 7 days of purchase. During the warranty period (after 7 days of purchase), customers will be responsible for the shipping charges. Maintenance service is free of charge. After the warranty period expires, shipping and maintenance service charges will apply to any repair of the product undertaken by Sanki.



Product Questions


Yes. Saute all the ingredients, then put them into the Food Processor and blend into smooth, silky soup. All the nutrients are retained.

The Blender Jar must be in place for the power to be connected. This is a safety measure to avoid accidental operation.

With no filters or other unwieldy accessories, there is no installation needed for Food Processor. You can use it by simply place Blender Jar on the unit base.

he smell of the Food Processor comes from the brand new electric motor when it is used for the first time. It will fade over a few more runs.

If the smell sustains, please switch off immediately and bring the product to our Customer Service & Repairs Centre for inspection.

The opening on the lid allows you to add seasonings or ingredients during blending without stopping the machine. It makes your cooking process a lot faster.

Do not open the door during the process of ozone disinfection in order to avoid excessive leakage of ozone.

Do not open the door of dish sterilizer immediately after sterilization.

Wait for 20 minutes before opening the door to optimize the disinfection and let the ozone restore.

It is a normal phenomenon for the appliance to release a mild odor during operation.

It is not harmful to the human body.

This is a normal situation and will soon stop. Make sure the appliance has sufficient ventilation.

This is a normal situation. Upper disinfection mode is operate with low temperature and ozone for disinfection. Therefore,  the heating tube will not light up while using.

This is a normal situation. The heating tube will light up and turn red quickly when the cabinet do not reach the specified temperature. It will not light up when the cabinet reach the specified temperature.

The stainless steel tablewares expand and deform when heated. The thinner stainless steel tablewares will exacerbate the molecular pattern, recombine, extrude and change under the high temperature and long period of time. It cannot revert to the original state because of the thinner material. Do not place the thin metal tableware into the cabinet for high temperature disinfection.

The tablewares are not cleaned before disinfecting. There are some oil or detergent residue on the bowl. The tablewares are made porius material which the oil or detergent residue can access into the internal micropores of the tableware easily. After the high temperature of 125 °C and long period of disinfection, oil and detergent residue are grilled on the surface of the tableware continuously and form some black and yellow dots or stains.

The dish sterilizer will automatically shut down when it finish the disinfection.


Can't find the answer?

Please feel free to ask us directly.